If you have been feeling your dayparts dissolve a bit in recent years, you’re not alone. Consumers are craving their favorite foods at any time of day, which creates both challenge and opportunity for restaurant operators. A number of large restaurant brands have been trying to drive sales outside of their normal dayparts. Restaurant Dive reports that Pizza Hut is making a push for late-night snackers, Denny’s is adding a burrito virtual brand to boost sales during off hours, Wendy’s is launching efforts to draw both late-night and breakfast traffic, and Marco’s Pizza launched a handheld pizza designed for eating on the go. Taking a look at your guest traffic, do you see opportunities to encourage more sales at hours that fall outside of traditional meal times? As the gap between restaurant and grocery store prices has widened recently, the grocery stores that have managed to create café- and food hall-style spaces within their walls are drawing customers who crave restaurant-quality meals, but at a lower price point. If these dining options are becoming more worthy competitors for your restaurant, focus on providing what the grocery stores don’t. That could be your attentive customer service, customized promotions, the memorable experience you provide in your dining room and at events, or prompt delivery. Alternatively, you might also take a page from your neighborhood grocery store’s playbook and provide elevated retail items that allow your guests to easily prepare and enjoy aspects of your menu at home. As turbulent as the past few years have been for the restaurant industry, they have also sparked a positive transformation – in how restaurants are managed and operated, as well as in the design of restaurant concepts themselves. That is creating opportunities where they may not have been as visible before. Case in point: Food halls, once largely urban destinations, have been moving out to the suburbs, as well as onto college campuses. There are currently about 360 food halls in the U.S., up from 220 in 2019, according to research from the brokerage Cushman & Wakefield. That number is due to jump again in 2024, with another 124 food halls under development across the country, and is expected to climb even higher later this decade. The growth is happening in regions as diverse as Nevada, Alabama and North Dakota. The food halls are collections of chef-driven concepts that are providing opportunities for newer chefs to test their ideas in spaces available at a lower price point than would be possible in a city. The most successful concepts are tapping into consumers’ desire to have an entertaining experience around food. They have a captive audience in college students and in suburban hybrid workers who are motivated to try new foods and eager to connect with coworkers and friends. As you weave more plant-based ingredients into your menu and guests continue to seek health-boosting ingredients, floral flavors can help. Flavors such as jasmine, rose, lavender and hibiscus have been on the rise in recent years and continue to spread – particularly on the beverage menu in flavored sparkling waters, teas and alcoholic drinks. A new report from the Institute of Food Technologists says there is a lot of upside potential for floral flavors due to their association with wellness – think mood-enhancing lavender and calming elderflower. Flowers visually elevate an experience too. Look for more menu innovation with floral notes in foods as well, including the use of edible flowers in their pure form. Technomic recently released its predictions for the next year in foodservice. Among them is an anticipated shift in the occasions that will bring people out to restaurants. Specifically, there seem to be opportunities in both breakfast and brunch – largely because of the perceived value they offer. Technomic says more consumers will treat themselves to breakfast instead of lunch during the work week because of the affordable satisfaction it offers. Then once the weekend rolls around, brunch could become the “new dinner” because it offers an interesting mix of adult-friendly beverages and brings people together socially – all at a lower price point. Is your restaurant in a position to capture some of this interest in morning meals? It’s that time of year when people across the food industry are anticipating the trends we will see in 2024. Whole Foods recently shared the predictions of dozens of its team members, to include buyers and culinary experts. At the top of their list are plant-based foods that visibly include vegetables or other natural items. Think short labels and recognizable ingredients as opposed to substances that try to mimic meat. That means we’re likely to see more protein-rich ingredients that add satiety to a dish and which consumers are apt to have in their kitchens – walnuts, mushrooms, legumes and tempeh, for example. Across your menu, are there opportunities to weave in identifiable plant-based ingredients that can add layers, flavor and satisfaction to a vegetarian dish? If your guest response to plant-based meat replacements on your menu has fallen short of your expectations, you may be part of a trend. A recent Restaurant Dive report mentions that at grocery stores, repeat buyers of plant-based meat are becoming harder to find – and even those who buy it aren’t giving up conventional meat. Meanwhile, restaurants have been trying to figure out the extent of guest demand for these meat analogues. Some brands have dropped them and are instead focusing on offering a great experience with conventional meat, or simply innovating with whole vegetables to offer a less-processed plant-based meal. All of this goes to show that plant-forward consumers remain difficult to define – and it will be important to continue to collect data about how guests respond to your offerings along the protein spectrum. As awareness continues to grow around the connection between the food and drink people consume and the physical and mental benefits (or consequences) of it, an opportunity is opening up in foodservice. Food, in general, has become its own wellness category, viewed by many as a form of medicine that can protect the gut, brain and heart. In the process, consumers are becoming more aware of the specific foods, nutrients, colors and ingredient combinations they should be incorporating into their diets. Looking at your menu, are there gaps you can fill with delicious but also health-forward ingredients? In a report earlier this year, Michelin-starred chefs said that as the world has reopened to travel, cross-cultural cuisine is offering new and creative opportunities to restaurants. Think Thai-Spanish tapas and even Japanese-Italian dishes – combinations that pique guests’ curiosity and promise to enhance the experience of dining out with others. Trying this doesn’t require you to turn your menu upside down – it could be about hosting a guest chef from a partner restaurant to create dishes for a special event or creating a limited-time offer for your loyal guests. Are there opportunities for your restaurant to push the cultural boundaries of its menu? With the constraints of the pandemic still in people’s recent memories, consumers continue to crave experiences and connection. One way restaurants can provide both is through communal eating – but interpret that in different ways. You might physically seat different parties together for special events like chef’s tastings, or simply to maximize space in your dining room. You can also just include more shareable entrées, appetizer platters or beverage samplers on your menu to get people talking and help boost the communal experience of your restaurant. Or, your plating and presentation alone can spark conversation. Consider serving entrées or appetizers on tiered platters, or side dishes on a rotating board that helps everyone at the table experience what you’re serving. |
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